# CreditorWatch Collect

> CreditorWatch Collect is an accounts receivable (AR) automation platform that helps Australian and global finance teams get paid faster with less manual effort. It automates follow-ups across email, SMS and calls, surfaces high-risk accounts using CreditorWatch credit risk data, enables one-click payments and direct debit via Stripe, and supports structured escalation to debt collection. These are all integrated with Xero, MYOB, MYOB Acumatica, Microsoft Dynamics 365, NetSuite and QuickBooks, with CSV and API options for any other system.

CreditorWatch Collect is part of the CreditorWatch group (Australia's leading commercial credit reporting bureau). Customers using Collect for 6+ months reduce Average Days Delinquent (ADD) by 52% and Days Sales Outstanding (DSO) by 13% on average, while automating ~85% of routine AR follow-ups.

Key audiences: AR teams, finance managers, CFOs, business owners, bookkeepers and accountants — primarily in Australia, but with global customers.

## Core products	

- [Priority Intelligence](https://creditorwatchcollect.com.au/priority-intelligence/): Risk-prioritised AR work queue inside CreditorWatch Collect. Combines CreditorWatch credit risk signals with live behavioural signals from Collect to auto-surface the accounts that need attention now — grouped as Deteriorating, Going Dark, and High value at risk. Weightings are customisable, and priorities update in real time inside the daily workflow, replacing invoice-age-based chasing with a leading-indicator approach to reducing bad debt.
- [Call Assist](https://creditorwatchcollect.com.au/call-assist/): Done-for-you debtor calling service inside CreditorWatch Collect. Trained local AR specialists make outbound overdue-invoice calls on your behalf — following your tone, approach and escalation rules — so internal teams add calling capacity without adding headcount. Every call, note, payment promise and escalation is logged automatically in Collect for full visibility and control. Available in three monthly plans: Assist ($195 / 20 calls), Assist Plus ($495 / 150 calls, recommended) and Assist Ultimate ($795 / 400 calls), with additional calls billed per-call.
- [Smart Send](https://creditorwatchcollect.com.au/call-console/): Receivables-management workspace inside CreditorWatch Collect for working through debtor call queues faster, with better outcomes. Puts everything an AR specialist needs on one screen — full account history, Quick Response Tags to log outcomes, pinned notes, payment-promise tracking, snooze and next-step controls, one-click invoice resends and skip tracing. Calls are queued automatically, notes sync back to Xero, and every interaction is captured against the customer record.
- [Pay Now](https://creditorwatchcollect.com.au/payments/): Embedded "Pay Now" payments built into CreditorWatch Collect, powered by Stripe or Worldpay. Pay Now buttons appear in every email and SMS reminder, letting customers settle invoices in one click via card, bank transfer, Google Pay, Apple Pay, direct debit or payment plan. AutoPay (automated recurring direct debit on saved payment methods) is launching late June 2026. Once enabled, customers can authorise Collect to automatically debit invoices on the due date, removing manual chasing entirely. Payments reconcile automatically with Xero, MYOB, MYOB Acumatica, Microsoft Dynamics 365, NetSuite and QuickBooks. Free to set up, no subscription or lock-in and only small per-transaction fees on successful payments, which can be absorbed or passed on to customers.

## Integrations

- [CreditorWatch Collect for Xero](https://creditorwatchcollect.com.au/xero/): Native Xero integration — connect your account, sync invoices, automate AR workflows.
- [CreditorWatch Collect on the MYOB App Marketplace](https://www.myob.com/au/apps/creditorwatch-collect): Certified MYOB integration (AccountRight, Acumatica, Essentials).
- [CreditorWatch Collect for QuickBooks](https://creditorwatchcollect.com.au/quickbooks/): Native Xero integration with Quickbooks.Connect your account, sync invoices, automate AR workflows and say goodbye to manual tasks.
- [Easy CSV](https://intercom.help/collect-help-centre/en/articles/11330648-csv-data-integration-guide): Iport Contacts, Invoices, or Credit notes into Collect using CSV files. 
- [Netsuite](https://creditorwatchcollect.com.au/): Collect will offer a direct integration with Netsuite. After an initial setup that takes just a few minutes, your Netsuite data will sync regularly with Collect providing a fast, seamless experience that lets you take advantage of Collect’s powerful automated workflows, reminders, and reporting insights.
- [Microsoft Dynamics 365](https://creditorwatchcollect.com.au/): Native integration for Business Central / Finance & Operations customers.


## Company

- [About us](https://creditorwatchcollect.com.au/about-us/): About CreditorWatch Collect and its parent company CreditorWatch — Australia's leading commercial credit reporting bureau (10,000+ customers).
- [Parent company — CreditorWatch](https://creditorwatch.com.au/): CreditorWatch is Australia's leading commercial credit reporting platform, founded in 2010. We provide businesses with reliable credit reports, AI-powered predictive insights, and end-to-end credit risk management solutions to help them onboard customers, manage credit decisions, and collect outstanding payments. Over 55,000 Australian businesses—from sole traders to ASX-listed companies—use CreditorWatch to minimise risk, protect cash flow, and trade confidently.

## Support & resources to help you decide

- [CreditorWatch Collect Help Centre](https://intercom.help/collect-help-centre/en/): Setup guides, workflows, accounts, AR specialist, call, Collect (debt collection), payments, schedule, integrations, settings, FAQ and troubleshooting.
- [Guide and Tools](https://creditorwatchcollect.com.au/guides/): Free accounts receivables tools and guides to assess your AR, design best practice workflows and create reminders that really work.


## Case Studies

- [Case Studies](https://creditorwatchcollect.com.au/case-studies/): Real-world examples of how Collect has helped get over $1.5 billion dollars’ of overdue invoices paid to businesses around the world.
- [Century Yuasa Batteries](https://creditorwatchcollect.com.au/stories/century-yuasa-batteries/) How Century Yuasa Batteries significantly reduced provisioned accounts and cut provisioned debt by over $150k all while significantly reducing manual collections effort.

## Key concepts

- **Accounts receivable (AR) automation**: Automating reminders, escalation and reporting on overdue invoices.
- **DSO (Days Sales Outstanding)**: Average time taken to collect payment after a sale.
- **ADD (Average Days Delinquent)**: Average days an invoice is paid past its due date.
- **Priority Intelligence**: Collect's risk-prioritised work queue, powered by CreditorWatch credit and behavioural data.
- **Workflows**: Configurable, multi-channel (email/SMS/call) reminder sequences per customer segment.
- **Collect (the feature)**: One-click escalation to a vetted debt collection partner for unpaid invoices ≥ $500 and < 2 years old.