Filters help you gain a much deeper insight into your late payers and take a more personalised approach and improve your collection results.
Here are some examples of what you can do with filters:
View your aged receivables by region, location, account manager, and more
If you’re using Tracking Codes or Account Codes in Xero to report on sales by region or account manager, you can use those same codes to filter your aged receivables in the CreditorWatch Collect Accounts view.
This can help you see if customers in specific regions are paying later than others or maybe one of your salespeople is winning customers that are terrible payers!
With filters, you can identify problems sooner and provide actionable insight to other team members.
Track accounts throughout your credit control process
It’s easy to filter accounts according to the workflow they’re in. For example, you can see customers who have reached the “stop credit” or “pre-debt collection” stage and then take further action if needed.
It’s also useful for reporting back to the finance team and sales team to decide which customers need to proceed to stop credit or debt collection.
With filters, no account is left behind, you can easily see where each account is at and make decisions about what to do next.
Using filters and workflows to protect your customer relationships
For a long time, debtor management has been plagued by a one size fits all approach. Every customer receives the same sequence of overdue invoice reminders, regardless of how long they have been a customer, how much they spend, or the strategic value they represent.
With filters, you can segment your customers into groups, then assign them to the appropriate workflow to ensure they receive the right kinds of reminders, whether it be email, SMS, or calls.
If you’re using Xero you can even segment your aged receivables by Contact Group.
Ready, Set… Filter!
Our CEO, Matt McFedries, shows you how it all works in this quick video 👇
- If you’re new to CreditorWatch Collect, start a free trial or book a demo.
- For more detailed steps, take a look at our Help Centre article.
We hope our new filters help you get the visibility you need to track your credit control performance.
We’re constantly working to improve your experience with CreditorWatch Collect and have a lot of exciting changes on the way.
Thanks for reading, and happy filtering 🚀
About CreditorWatch Collect: Over 150,000 calls and $2 billion paid faster
For the past nine years, CreditorWatch Collect has been solving debtors for businesses around the world. We were the first debt management solution to launch automated invoice reminders for Xero and four years ago created a world-first where phone calls (made by real people) could be automated in a debt management workflow, just like email reminders.