How Comduc increased their daily cashflow
Refocusing on growth
Too much work, too little time
Accounts receivables automation
During implementation it became clear that a key benefit of automating their AR was uncovering unknown issues. With greater visibility over accounts, Comduc could resolve disputes in a timely manner, ensuring that both they and their customers knew exactly where things stood. This transparency has also meant that for the first time they could set KPIs for accounts receivables.
“The CreditorWatch Collect team was flexible from the beginning to meet our needs. They helped us bring full transparency to what was and wasn’t working in our accounts receivable department.”
Glenda Lewis, CFO
- In the first three weeks, an average of an additional $17,000 in their bank account daily
- Over 150 disputes down to just 3
- Over 200 unread collections emails reduced to 22
- Customer queries now responded to within 24 hours
More cash and time available
Previously, Comduc staff rarely had time to focus on overdues worth less than $750. Now, with CreditorWatch Collect automating tasks, the team has time to ensure all outstanding payments are attended to, no matter their value.
Automation has also delivered time-saving to Comduc’s leadership team. With greater visibility over their accounts, the team now knows exactly where things stand with accounts and disputes. Their regular review meeting has now been reduced from an hour to just ten minutes, giving them back more time to spend on high value work instead of admin.