GATEWAY CONTAINERS
34% reduction in average monthly amount overdue
THE BUSINESS
A successful family business
BUSINESS SIZE: SMALL
CUSTOMER SINCE: 2019
THE PROBLEM
Lack of Time and Resources
In November 2022 when Gateway Containers signed up to CreditorWatch Collect, they had around 500 customers and a high volume of monthly invoices. 90% of invoices were overdue.
Without a clear process in place, credit control was time consuming, manual and wasn’t delivering the results needed. A familiar situation to many, Emma found herself trolling through spreadsheets to try and work out which debtors to prioritise and chase first, sending reminders manually from her own email address and making notes in an Excel spreadsheet.
And when Emma was away, everything just stopped.
THE SOLUTION
Streamlined Credit Control
With CreditorWatch Collect, Emma no longer has to send reminders manually from her own email address, the tool automatically sends pre-written reminders to debtors at pre-determined intervals that Emma has set up using the workflows tool. Using the dashboard and reports she can easily see what debtors need chasing first. And anyone else in the business can jump in and clearly see what stage a debtor is at. Confusion gone; time saved.
When Emma’s away or needs to focus on something else, CreditorWatch Collect runs smoothly in the background ensuring reminders continue to go out at well-timed intervals. Meaning Emma can breathe a little bit easier.
“It’s been amazing. It streamlined the process. It’s done exactly what it’s meant to do and helped us collect that debt without taking up time.”
Emma, Gateway Containers
“It’s taken off the pressure of deciding where to start. I don’t have to think about it, it just runs in the background for us. It’s great.”
Emma, Gateway Containers
- collected $292,000
- reduced the proportion of overdue invoices from 90% to 62%
- reduced the average monthly amount overdue by 34%
THE RESULTS
Pressure off. Cash in.
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